ShipSmart

I was absolutely blown away from start to finish with Ship Smart! This moving company not only has integrity and an outstanding customer service culture, they also know how to exceed expectations. None of these exemplary traits are found commonly in moving companies. I trusted them, and it paid off. They are trustworthy and truly a bright shining star among so many shady rotten apples. Their employees are bright, empowered, empathetic, kind and upbeat. They treated my things as if they were their own. I cannot endorse them enough.

Move size: Studio Service cost: $2500

An all-around HORRIBLE experience!
When going to the customers’ review page on the Ship Smart website the opening statement is “Customer satisfaction is our number one priority.” Could not be farther from the truth to describe my experience with Ship Smart.
Movers came 4 hours late! I had been given a window of noon to 2p for the pick up and that it would take an estimated 1 hour to pick up and load the truck. I called in the morning multiple times just to ensure this time table was accurate. I called so many times that the front desk lady answering the phone knew it was me when I asked to double check because I NEEDED to be back in the office afterwards for an important meeting. The movers did not arrive until 4:20pm and I subsequently missed an important meeting I needed to be at to prepare work for my move.
Not to mention, while the pickup was happening a couple plates and bowls were dropped and broke. But hey- I brushed that off because if that was all that was going to break I could swallow moving past a couple flatware items.
The estimated 2-3 weeks from pick up to the ware house scheduling your delivery is more like 3-4 weeks. Just plan accordingly.
After I called 3 weeks and 3 days after my items were pickup, the warehouse claimed my items weighed more and the bill was going to be 70% higher than the estimate given. I take responsibility that instead of 20 boxes I had 24 boxes and an additional yoga bag with a mat and a 24” flat screen tv. Those items I had not given in my estimate, but that DOES NOT constitute over $1;500 more in cost! What’s the point of even giving an estimate if you’re going to claim the price to be almost double?
Next, I get my items delivered and find that everything had been shrink wrapped onto a pallet and is NOT well packaged for the trip. Furious is one of the first words that comes to mind. Everything of mine was thrown into an oversized box and crushed. I knew a pallet would be mode of transportation, but nothing was wrapped properly and items were thrown in haphazardly.
As the movers unloaded my items into my garage and house, I realize my 36”x36”x12” cupboard is completely crushed with door hinges broken and the wood snapped and my floor lamp, the lamp shade has been crushed along with curtain rods and closet rods are bent or snapped in half.
The real icing on the cake though, I had a couple months new couch before moving. The couch was delivered to me with large watermark stains and dirt-like stains on the cushions and arm rests. AND the legs to the couch are missing and still have not been found by the warehouse. What am I supposed to do with a new couch that is now stained and missing legs?
Lastly, the only redeeming quality about this horrible experience is the 2 men who picked up my stuff and the 2 men who delivered my stuff were very nice and I felt comfortable having them handling my things. BUT they are not Smart Ship employees, they are hired out help through the warehouses. Dealing over the phone with Smart Ship was a less than pleasant experience.
When you are a business delivering a service to a customer, I would rather you be not nice people and do a good job at that service. You should be working for the customer who needs help, Ship Smart has made my move exponentially harder and has ruined furniture that money cannot even fix. You have successfully ruined a new couch, crushed a cupboard, broken a floor lamp, bent my curtain rods, shattered some flatware, over-billed me by 170%, came for my pick up 4 hours late and made my move to a whole new state more stressful than it already was.
If you are reading this review, do NOT use this company. You are looking to hire help to make the heavy lifting and transportation of goods easier on yourself and this company will have you worrying about your personal belongings and will be difficult to deal with along the way. When I was deciding which company to help my move I found several others with estimated costs very similar and it would be worth while for you to use an alternative company.
The 1 star is for the 4 men who were nice picking up and dropping off. But nothing about moving with Ship Smart is in fact smart.

Move size: 1 Bedroom Home Service cost: $2480

Due to downsizing I shipped a family heirloom antique china hutch with roll top desk to my brother to keep it in the family. It was 2 pieces plus 2 shelves. I paid an extra $634 to have "inside delivery" because my brother was not able to unload himself. The shelves did not arrive. I called the company and was told they would contact the delivery crew to search and call me back (they did not call). A week later the second call, was told the warehouse would be searched and would call back (no call back). 6 days later I got an email "we have exhausted our search and they have not been located. At this point we would suggest filing a claim with your insurance. I will have the claim instructions forwarded to you right away." A day later I received another email with lengthy instructions on what I had to do for an insurance claim including the following: "we will require labeled photos of the damaged items and repair estimates to be submitted directly" to them. How do I photo missing shelves? I have no idea where to find an antique restoration company that will give me an estimate to fabricate duplicate shelves. I called today and both people that sent the email messages (claims manager and customer service manager) were out for the day. I begged the person that answered the phone to renew the search of the truck that did the pick up at my home, the warehouse where it was crated and the delivery and pleaded for a return call - not another email. This process has been unnecessarily stressful and frustrating.

Move size: Partial Move Service cost: $2159

I inherited a nearly 100 year old glass top wroght iron table that needed to be shipped from Washington to California. I had been looking at a few different shipping companies and decided on ShipSmart after speaking with Carly on initial estimates and shipped process. Carly was personable and wonderful and I felt immediately positive about booking with ShipSmart. The process was fantastic, true to estimate, efficient and communicative through the ship. When the table and chairs arrived, I wasn’t expecting the glass top to survive the journey, but the amount of care was apparent in the packing. Glass survived the trip and the rest of the items were packed safely and securely as if the people packing were shipping their own family heirloom. I could not have been more pleased with the professionalism and service and the price was very fair-no hidden costs-and a little less than I had been expecting. I have had some poor experiences with shipping companies in the past and ShipSmart exceeded my expectations-I am so thrilled! Thank you Carly and thank you ShipSmart!!

Move size: Partial Move Service cost: $1400

Our experience with Shipsmart was appalling from start to finish. My young daughter was moving from NY to Seattle in June. From scheduling an appointment for packing/shipping to communications (or lack thereof) to get updates on delivery the whole process was challenging, to say the least. The local company handling the packing and shipping for Shipsmart was Xpress Relocations. They were scheduled to arrive between 9-11am on the day. Apparently, they were dialing an incorrect cell# all day en route to our house; there was no communication for a while until I called their main office. Then they were stuck in traffic. Ended up arriving at 6pm! Packing took a half hour and was efficient (the best part of this entire process). Fortunately, I took a picture of the truck outside the house as well as the packing slip (as there was no hard copy available!). For the next several weeks I made almost 2 calls a week to Shipsmart to get updates. There was always a delay of some sort. At one point they said they had no record of the pickup and had never picked up the shipment because my daughter had cancelled the appointment! I sent them the pics I had taken on the day of pickup as proof. Apparently, the warehouse manager read a number on the packing slip incorrectly. Then they said they were dealing with high demand and there was a delay and my daughter’s 11 boxes were in an area of the warehouse that was hard to get to so they had to move boxes “like tetris pieces” to locate her items which would take a few days. Further delays. The items were eventually delivered 7 weeks after pickup when they should have taken up to 4 weeks. And the icing on the cake was that most of the boxes were damaged in some way – dented or like there was an attempt to rip them open. One was completely shredded at the top. There were some damaged items (shoes, etc.) which are replaceable but none of this should have happened. I called and sent them a video of the damaged boxes on Aug 17. It has been 3 months and to this day neither my daughter nor I have heard back from them with an explanation about when and why this happened. If you want peace-of-mind I would recommend you try other moving companies.

Move size: Partial Move Service cost: $1723

The only way that ShipSmart could have made more of a mess of my move was if they'd defecated all over my stuff.  The company was recommended to me by Marty Pollax from Atlas Moving, a major shipping company, who came to my apartment in San Francisco, looked at my minimal belongings and declared that I would save a lot of money by going with a "micro shipper" rather than a full service company like Atlas. I was quoted aroud $2278 by ShipSmart, $400 less than Atlas, so I went with ShipSmart. At the time of booking, the ShipSmart sales agent said that the delivery to Denver would take two weeks.  The movers came on time and took care of my shipment efficiently. But from the moment these crooks had my possessions in their possession, they didn't play nicely. First problem: The shipment took nearly a month to reach me in Denver. I called several times and was told that a month was normal at this time of year. They didn't care that I had been quoted a price based on a two-week delivery window.  Second Problem: The shipment ended up costing me much more than I was quoted. The company tried to charge me $5000 (almost twice as much as had been the estimate) but then came down to $3500 after I persistently called them to complain. The excuse for charging me so much money was because my shipment was "more than 1000 pounds heavier than estimated." I later found out from the person at the warehouse in Denver where my stuff sat for who knows how long before it actually reached me, that the shipping company had encased some of my items (eg my bed) in very heavy crates and then passed the cost of the extra weight on to me. Third Problem: When my stuff finally arrived, eight items were broken, two items were dirty, and one item was missing. Two items in particular are one of a kind things which can't be replaced.  When I called ShipSmart to complain, the agent simply sent me insurance forms to fill in. I wrote back to say that I wanted compensation directly from ShipSmart in addition to money from the insurance company for the terrible service, but was told that the company had already taken "a huge financial hit" with my shipment and that they could offer me no further compensation.  Fourth Problem: The insurance company, ITI, makes it so complicated for agrieved movers to file a claim that I assume many people don't bother. You have to send them estimated repair costs for all the broken items and these estimates have to come from a furniture repair firm in writing on official letterhead. And the insurance company won't pay for the appraisal. This in addition to sending photos and a detailed inventory makes the process of filing a claim extremely time consuming and onerous.  I think Atlas, ShipSmart and ITI are all in collusion. I wonder how many people received a kickback as a result of my shipment? .

Service cost: $3500

This company burnt my entire life's belongings to the ground and has done nothing to compensate me for my extreme loss since December 30th of 2014. I packed my entire life into their hands as I embarked on my journey from Colorado to California as a newly college graduate. It took them two weeks to call me and inform me their warehouse had been through a fire and everything I owned was now ashes. They have since had terrible customer service which I experienced in the beginning anyway via the attitude of the phone people and the two grumpy guys who came to move my stuff, finally when I gave them a 20$ tip I managed to get a slight smile from them. I highly recommend to avoid this company if you care about what you are shipping. They do not care about your belongings, and they certainly do not want to be held responsible for damaging everything I had put in their care. It has been three months and I still have not had a glimmer of hope from Ship Smart regarding any sort of minor or major action towards compensating me for my losses, despite the fact that the fire which destroyed my entire life is 100% their responsibility.

Service cost: $1000

This past month I shipped many antiques {family heirlooms} to my daughter and son in law in VA. for their new home. The items consisted of Windsor Dining Room table and chairs, leather top brass foot desk, end tables and cane chairs along with paintings ect. that have been in my family for generations. I was very concerned that everything would be packed carefully. The customer service ladies Hanna and Ashley were very reassuring to the quality and care the items would receive and even the warehouse manager Marshal reassured me. Let me state how correct they were! The shipping was amazing.The hard corrugated and wood framing was so strong and in perfect condition. Each piece of the 2 containers were individually wrapped and even marked "Fragile"! Everything arrived in perfect condition and on time that was stated. I recommend Ship Smart for all shipping needs! Thank you also to Michael and his helper who picked up our items and were so gentle and kind! Thank you agin to ALL the staff at Ship Smart for their kindness and awesome packing and shipping! Bridget M.

Service cost: $1600

Let me start by saying that I started by experience off with Ship Smart with positive feelings. That is no where close to how I feel now.
We were moving from Nebraska to Washington. We researched thoroughly our options for moving some items from our 1 bedroom apartment. After careful consideration (and some of the reviews on here), we chose to go with Ship Smart.
Our initial interactions with Ship Smart were pleasant, however disorganized and they were hard to get ahold of. This should have been something we took as a huge warning sign for what was to come.
They ask you to put together an itemized list of what they will be moving. We went through multiple edits as I wanted to make sure the list was going to be as close to the actual shipment as possible (down to the number of boxes). They ask you to estimate the pounds per box, which was difficult, but we ended up being extremely liberal with our estimates, as we wanted to get an accurate idea of how much the move with Ship Smart would cost. Once we finalized our itemized list (which, they kept telling us, was not going to be a big deal as long as we didn’t have any huge or over sized items- we didn’t) we set up a time for them to come pick up our items. They hired out a local moving company to pick up our stuff and ship to their warehouse. This experience was pleasant. At this point we were told we would be contacted by Ship Smart within 10 days to tell us the status of our stuff and to set up a time for it to be delivered to us in Washington.
We counted the days and when 3 weeks passed by we eventually called THEM. Terrible. They informed us, that yes, our stuff was indeed ready to be shipped. Then they sent along the new payment and cost invoice. Our new price was 33% higher than the estimate and yet the new weight of our shipment was only 12% higher. They unjustly increased our payment. After several calls (some where we had to call back because they did not call us back when they said they would) and over a week they eventually took $500 off the newest quote. Still not satisfied, I agreed to pay because frankly, I wanted my things. Ship Smart was ridiculously difficult to communicate with and they made unjustified changes to payment and timeline.
We cannot stress enough that you should NOT use this company for a small move. I cannot speak toward large shipments, but I don’t imagine their customer service or communication would be any better. For your own sanity, go to someone else for your shipping needs.

Service cost: $2000

My goods in Arizona were estimated @ around $800 with a delivery time of 4 weeks to Montana. Two days later the estimate went to $1,300. When the shipment was finally picked up, it sat in a warehouse for over a month before they called me to tell me the price was now $2,800. I yelled at him, he went off line for a few minutes, came back & said we had added some items to the original shipment & the best he could do was $2,399. They already had my goods & my credit card, so I agreed. That was on September 24th, it is now October 6th. Not only have my goods not been delivered, they can't even tell me where they are!! DO NOT DEAL WITH THIS COMPANY. THEY ARE SCAMMERS.

Service cost: $2399

I believe THIS COMPANY IS RUNNING A SCAM!! I WOULD STAY AWAY FROM THIS COMPANY. I would not recommend Ship Smart Movers to my worst enemy.. After the original low ball quote was given and I agreed to that amount, they picked up my boxes then called me back and said I needed to pay them an amount over double the original quote. After settling on an amount because I didn't have the money they were demanding from me, when I received my boxes, after going thru them, some of my belongings were stolen, one of my boxes was completely emptied.

Service cost: $1100

Took a month and a half to be delivered (which in that time I could have had my stuff sent overseas twice). My stuff came back damaged and scratches on everything. Leather chairs ruined. I would never recommend this company. It was over priced. I was quoted 2100$ then once my stuff was in shipsmarts possession and I had already left it magically went up to 3600$ to be delivered into the house. After arguing I got it down to 3100$. For that price it should have never taken a month and a half and been damaged. It should have been treated like a Mona Lisa. I will be putting a review on yelp google and BBB to warn people to never use this company as it's a rip off and employees act shady. I should have read more of the reviews on yelp and google. I would've been educated to not use this company. My rate for shipsmart would be a zero. All I can say to other potential users is to run from this company. They lie with low quotes to get you then raise it when they know they have your belongings and your stuck!

Move size: 1 Bedroom Home Service cost: $3100

I had a small amount of items to move (just the furniture from one bedroom) so I was looking for a service that would make this affordable for me. ShipSmart came highly recommended and it was very easy to use! The staff were always helpful when I had questions or concerns. The movers on both sides worked so hard to make it easy and convenient for me. I had some issues with my storage unit and the movers were very flexible about the pickup, which alleviated a lot of my stress in the situation. When they dropped my stuff off, the movers had to navigate some difficult circumstances but they never complained and handled it all very well! I am so appreciative of the entire experience!

Move size: Partial Move Service cost: $2000

This is the WORST moving experience I have ever had.. nothing to do with pricing just the complete lack of customer service. This has been a huge headache to get my delivery to my house and they love to use ever excuse under the book instead of taking action. I have had to call multiple times for updates and NO ONE has bothered to call back (like they keep saying they will). I will never use this company again nor will I ever recommend this company. Definitely not worth the money I had to pay.

Move size: 1 Bedroom Home Service cost: $3500

I have a BIG problem that they don't make it extra clear they only want to handle long distance moves. In fact, this should be a pop up or something PROMINENTLY displayed as soon as you access their site. They make it out like they are this simple shipping solution. They aren't. My husband and I just traded in our Jeep Grand Cherokee, which had a tow hitch, for a new Nissan Rogue that has no tow hitch. Our washer and dryer unexpectedly went out on us today. A friend has a washer and dryer sitting in storage which she doesn't need. All we need is a way to get it here from the Atlanta area up close to the Tennessee line. This came across as the perfect solution when I did a google search for "move small items IN STATE." It is absolutely unacceptable that they don't put this information out there as a caveat under Get an Estimate! I can't believe I can't find someone to do this simple job. And I am even more irritated that this company popped up at the top of my search!!

Move size: Partial Move Service cost: $100

I was in a huge bind: I had booked a moving company that cancelled on me the day that they were suppose to show up. I was scrambling to find a company for my long distance move with literally ONE day notice.

ShipSmart to the rescue!! They were so helpful and offered support and assured me that I would be taken care of. Customer service/sales was fantastic. They walked me through the paperwork process and had my reservation confirmed within an hour. The movers arrived exactly on-time, were extremely friendly, and packed everything with extreme care.

Due to my last minute booking, ShipSmart did inform me that it may take up to 4 weeks for my furniture to me delivered across several states. I was a-okay with that as they saved me from being stranded with a house full of furniture that I couldn't move on my own. Once again, they exceeded my expectations - they called me within 10 days to tell me my stuff was on the way. It was delivered at my door step, 700 miles away, within 15 days.

10/10 would recommended. They were awesome!

Move size: 2 Bedroom Home Service cost: $1100

I first heard about this company through Devin Still's (NFL Player), through his tweeter account. I had already made arrangements with two other companies to come by and give me an estimate, but once I called Ship Smart and spoke with a customer service agent, I immediately hung-up and cancelled the walkthroughs. the customer service agent was friendly, understanding and very patient! She gave me an estimate of the moving items and I was very pleased. These excellent service continued during the next couple of weeks when representatives contacted me to confirm and assure me that the movers would be at my location at the date and time I requested.

On June 19, 2017, I received a phone call from one of the movers to confirm our time and due to my hectic work schedule, he and the other mover actually waited for me as I had to drop off some important documents that had to be submitted by 9:00 a.m. that same morning. Upon greeting the movers, they were AWESOME! Very friendly, professional and efficient!

The packing and moving of all my belongings took no more than 2.5 hours, including breaking down a bed. They did everything!!

Now this company has several options to ship your belongings and I choose the less expensive because I had been living in two places for a year, so I had no rush in receiving my belongings from CA, as I had already moved and shipped (UPS) important documents throughout the one year. Therefore, when it was time for my belongings to be delivered, I still had to postpone for two weeks, as I had to return to CA for business. The representative understood and allowed me to store my belongings in there warehouse for those two weeks, FREE!

On Monday, 08/14/17, all my belongings were delivered to me in Indiana, again by two excellent movers! They were just as friendly, professional and efficient as the movers in California. And just so you know, I paid for door-to-door service and believe me I received just that!

After delivery, I immediately tweeted Devon Still to thank him for his tweet because I would have not known about this company if it wasn't for my love of football and those players who I follow because they are players who care about family and community. I'm not big on social media and Mr. Still may have never received my thank you tweet, but I hope anyone who reads this post and knows Mr. Still will let him know I say 'THANK YOU!' for spreading the word about this AWESOME company, Ship Smart.

To all the employees I spoke with over the phone and met in person, you are all WONDERFUL! Thank you so much for being so kind to this 50+ Female, who lives a crazy business life. You allowed me to have a peace of mind using your services and trust me I have told everyone about your company and will continue to do so.

I know our paths will cross again as I will have to move to Texas within the next five to 10 years. So to anyone really wanting to have excellent service and a peace of mind, please do not hesitate to contact Ship Smart! The prices are very good and don't compare to the excellent red carpet service they provide!

Move size: 2 Bedroom Home Service cost: $3300

My favorite aunt was moving from her home in Arizona to a retirement community. She decided not to take her hand-crafted cherry hutch she and my uncle had built for them by a craftsman in Tennessee 45 years ago. Her children nor her grandchildren wanted it and the heirloom piece was going to a thrift shop. So, I bought it! I understand history and heirlooms. I was not going to allow it to slip out of our family. A local moving company put me in contact with ShipSmart and I am so glad they did! The service given to me by ShipSmart was Class A from beginning to end. The hutch was picked up from my cousin's home and packed exceptionally well. They did an excellent job of keeping in touch with me and letting me know exactly what was happening with my heirloom hutch and where it was at all times. That gave me so much confidence! The hutch was delivered to my home an hour ahead of the scheduled time! James and Garret were extremely professional in how they handled the hutch. They brought it into our home, unwrapped it, and set it up in it's new home..my husband's den. The hutch was in perfect condition with the exception of the few scratches my aunt had told me about. So there was no damage done during shipping. The move of this family heirloom was so easy with ShipSmart and I can say with certainty I would use them again! Thank you Robert Chance for helping me with this move! I appreciate you and your team so much! .

Move size: Partial Move Service cost: $1420

I used Shipsmart to move several large inherited items from California to Boston and Alabama, only because they appeared to be the only company that handled this type of small long-distance move. Because they don't have much competition, they appear to be able to get away with poor service and tracking. Shipsmart did not track my shipment carefully, and was not able to assess where damage to my items occurred. An antique chest arrived with a leg ripped off. Several boxes of books and toys were torn open and items missing and damaged. My items were not on their original palette when they arrived -- and Shipsmart never informed me why they had been separated. This company subcontracts with small moving and shipping services at your place of pickup and delivery. They do not exert good control over those subcontracted services. My cross-country shipment took almost 4 months, and their only excuse was that they (ie: their subcontractors) were busy and it was around the holiday season. I filed a claim with the insurance they offered for this move, but the insurance provider did not pay the claim. Shipsmart eventually sent me a check to cover the damages, after I persisted with my complaints. With this company, you need to be persistent and ask a lot of questions if your shipment is delayed or damaged. This was not an easy move.

Move size: Partial Move Service cost: $6000

If you are looking for a moving company whose goal is providing quality service at a great price, look no further than ShipSmart. We have had two successful moves with ShipSmart, and can not be more pleased with their care of our belongings and accommodation on moving dates and always responding to calls and emails immediately. Our moves from Northern to Southern California were easy especially since they had on record our moving boxes and furniture from our first move so they were so helpful to ensure all our moving needs were met the second time around. Best moving company!

Move size: 2 Bedroom Home Service cost: $4000

I just recently moved a small amount from Houston to Chicago. The initial sales call was pretty quick and they emailed me some documents to fill out to move forward. Once I decided to use them after calling around for a while, I was picked up within a few days. After about a week, week and a half they called and told me everything was ready to be shipped. The cost was a bit more but I had them take more so I was expecting a little increase. After I paid, everything was shipped and a few days later my stuff was dropped off in my garage. I elected to do the unpacking to save the money. Anyway, I would recommend them and definitely use them for my next move.

Move size: Partial Move Service cost: $1350